Frequently asked questions
We process and ship all our orders 5 days a week, with the exception of weekends and Public Holidays. Your order will be shipped by SkyEx and delivers 1 day after processing, unless otherwise specified. Please note that SAPIA SIMONE is not responsible for any lost or stolen packages.
Important Delivery Information:
A signature is required upon the receipt of the shipment.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. SAPIA SIMONE is not responsible for any delays caused by customs clearance processes.
We are offering our customers the Delivery Duty Unpaid (DDU) system, which means that you will be charged at checkout for the items purchased and shipping costs only. Import duty and tax costs will be invoiced to you directly by the currier respectively (depending on the region your shipping address is in) upon delivery or an import broker appointed by you.
SAPIA SIMONE reserves the right to add extra charges to the shipping delivery if your location is in a remote area.
You will receive an email confirmation with a link to view tracking information once your order has shipped.
If for any reason you're not satisfied with your purchase, please email email@example.com . We do accept exchanges. In order to meet our exchange’s policy, items must be sent back to us within 7 days of receiving your order.
Please note: shipping & handling fees are not refunded for preference return. Your refund will be credited back to the original form of payment used to make the purchase. Shipping charges will not be refunded for packages that are refused by customers. Upon the receipt of exchanged goods, sapiasimone.com reserves the right to deny exchange if the merchandise does not meet policy requirements.
SECURITY & PRIVACY
SAPIA SIMONE FZC., and its parent, subsidiaries and affiliates (collectively, “SAPIA SIMONE” “we,” or “us”) recognize the importance of our customers’ privacy, and the steps to take in order to protect that privacy. This privacy statement discloses the privacy practices for sapiasimone.com. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within sapiasimone.com to read the privacy statements of those sites, as their privacy practices may differ from ours. This privacy statement applies only to the site and does not necessarily apply to our off-line collection of information.
If you have questions or concerns regarding this statement, you should first contact us via e-mail at firstname.lastname@example.org.
Please submit a written request to the email address specified above specifying that you want a copy of SAPIA SIMONE’s “Privacy Rights.” Please allow up to 30 days for us to process your request.
You may submit your request once per year.
In order to make you feel comfortable and secure in our online store, we have taken numerous precautions to guard your security while making purchases online. For each visitor to our Web site, our Web server automatically recognizes the consumer's Internet Protocol (IP) address, domain name and e-mail address (where possible).